MyTipMe Refund & Chargeback Policy

 

This Refund Policy outlines the conditions under which transactions on MyTipMe are processed and whether refunds or chargebacks are allowed. By using MyTipMe, you agree to this policy.

 

1. Non-Refundable Transactions

    •    All tips sent through MyTipMe are voluntary and non-refundable.

    •    Once a fan sends a tip to a creator, they cannot request a refund.

    •    Tipping is a form of voluntary support and not a purchase of goods, services, or exclusive content.

    •    MyTipMe is not an e-commerce platform—tips do not entitle fans to products, services, or rewards.

 

2. Chargebacks and Disputes

    •    MyTipMe will contest all chargebacks on behalf of creators.

    •    If a fan disputes a tip through their payment provider, MyTipMe will submit evidence to Stripe to contest the chargeback.

    •    If Stripe rules in favor of the fan, the amount will be deducted from the creator’s Stripe Connect balance or withheld from future payouts.

    •    MyTipMe does not process, approve, or decide the outcome of chargebacks—Stripe makes the final decision.

 

3. Unauthorized Payments

    •    If a fan believes a payment was unauthorized, they must contact their payment provider (e.g., bank or credit card issuer) directly.

    •    MyTipMe does not have the ability to reverse or refund completed transactions.

    •    Stripe’s fraud detection system may block, flag, or hold suspicious transactions for review.

 

4. Fraud Prevention and Platform Protection

    •    MyTipMe actively reviews transactions for fraudulent activity.

    •    If MyTipMe detects fraud, funds may be withheld from the creator until an investigation is completed.

    •    Creators found engaging in fraudulent activity may be permanently banned, and Stripe may withhold funds.

    •    Stripe’s security, risk assessment, and anti-fraud policies apply to all MyTipMe transactions.

 

5. Changes to This Refund Policy

    •    MyTipMe reserves the right to modify this Refund Policy at any time.

    •    If changes are made, users will be notified via email or platform notifications.

 

6. Contact Us

 

For refund-related inquiries, contact info@mytipme.com